These Terms and Conditions govern the legal relationship between you and Koala88 Casino (the “Casino”, “we”, “us”, “our”) when you access or use our website, mobile applications, products and services (collectively, the “Services”). By creating an account, accessing or using the Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions and our Privacy Policy.
1. Eligibility and Jurisdiction
The Services are intended exclusively for residents of Australia who are at least eighteen (18) years of age or older, or the legal age for gambling in their state or territory, whichever is higher. By registering an account, you represent and warrant that you meet this legal age requirement, that you are a resident of Australia, and that you are not accessing the Services from any jurisdiction where online gambling is unlawful or restricted.
You are solely responsible for determining whether your use of the Services complies with applicable laws and regulations in your state or territory. We do not provide legal advice and we do not accept any liability if your use of the Services is in breach of local laws.
2. Account Registration and Security
To access real-money games, you must create a personal account. During registration you must provide accurate, complete and current information, including your full legal name, date of birth, residential address, valid email address and telephone number. You agree to keep this information up to date at all times.
We may conduct identity verification and know-your-customer (KYC) checks at any time, including through third-party providers, and you agree to provide any documents or information we reasonably request, such as copies of identification documents, proof of address and payment method verification. Failure to provide satisfactory verification may result in suspension or closure of your account and withholding of funds subject to applicable law.
You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. You must not share your account, password or access to the Services with any third party. You must notify us immediately if you suspect any unauthorised use of your account. We are not liable for any loss arising from unauthorised access resulting from your failure to safeguard your credentials.
3. Use of the Services
You agree to use the Services solely for lawful entertainment purposes and in accordance with these Terms and Conditions. You must not engage in any form of fraudulent, collusive, abusive or unlawful behaviour, including but not limited to account sharing, bonus abuse, arbitrage, exploitation of software errors, use of bots or automated systems, or money laundering.
We reserve the right, at our sole discretion, to monitor all use of the Services, investigate any suspected breach of these Terms and Conditions, and take any action we deem appropriate, including restricting access, voiding bets, cancelling bonuses, suspending or closing accounts and reporting matters to relevant authorities.
4. Deposits, Withdrawals and Payments
All monetary transactions must be made in Australian dollars (AUD) or in another currency explicitly supported and displayed in the cashier section. You may deposit funds using the payment methods made available on the website, subject to any applicable limits, fees and processing times disclosed at the point of transaction.
You must only use payment instruments that are registered in your own name and lawfully obtained. We may request evidence of ownership of any payment method used. Deposited funds are intended solely for wagering on the Services and must not be used for any other purpose.
Withdrawal requests are subject to identity verification, security checks, wagering requirements and any other conditions set out in these Terms and Conditions or in specific promotional rules. We reserve the right to set minimum and maximum withdrawal amounts, to split payments and to use the same method for withdrawals as used for deposits where feasible. Processing times may vary depending on the method and any additional checks required.
We reserve the right to withhold or reverse deposits or withdrawals where we reasonably suspect fraud, chargebacks, money laundering, breach of these Terms and Conditions or violation of applicable laws. Any fees imposed by your bank, card issuer or payment provider are your sole responsibility.
5. Bonuses, Promotions and Wagering Requirements
From time to time, we may offer bonuses, free spins, loyalty rewards or other promotions. Each promotion is governed by these Terms and Conditions and by specific promotional terms published on the website. In the event of inconsistency, the specific promotional terms prevail for that promotion.
Bonuses may be subject to wagering requirements, game restrictions, maximum bet limits, expiry periods and withdrawal limitations. You are responsible for reviewing and understanding all applicable conditions before participating in any promotion. Failure to comply with promotional terms may result in cancellation of the bonus, removal of associated winnings and possible account restrictions.
We reserve the right to modify, suspend or withdraw any bonus or promotion at any time, including for individual players or groups of players, where we reasonably suspect abuse, manipulation or other breach of these Terms and Conditions.
6. Game Rules and Fair Play
Each game available on the Services is governed by its own rules and payout tables, which are accessible within the game interface. By participating in a game, you agree to be bound by those rules. It is your responsibility to familiarise yourself with the relevant rules before placing any wagers.
All game outcomes are determined by a certified random number generator (RNG) or other approved mechanism, and are final and binding. In the event of any discrepancy between the outcome displayed on your device and our server records, the server records shall prevail.
In the event of a technical malfunction, system error, interrupted game round or other failure affecting the integrity of a game, all affected bets and winnings may be voided or restored to their original state at our discretion. We do not accept liability for any losses resulting from technical issues, telecommunications failures, or interruptions beyond our reasonable control.
7. Responsible Gambling and Self-Exclusion
We support responsible gambling practices and provide tools to help you manage your activity, including deposit limits, loss limits, session limits and self-exclusion options. You may request the activation, adjustment or removal of such limits through your account settings or by contacting customer support, subject to any mandatory cooling-off periods.
If you choose to self-exclude, your account will be suspended for the selected duration and you must not attempt to open new accounts or access the Services during that period. We will take reasonable steps to enforce self-exclusion but cannot be held responsible if you circumvent our controls by providing inaccurate or incomplete information or by using alternative details.
8. Intellectual Property
All content, software, trademarks, trade names, logos, graphics, text and other materials displayed on or forming part of the Services are owned or licensed by us and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial entertainment purposes only.
You must not copy, reproduce, distribute, modify, adapt, translate, decompile, reverse engineer, disassemble or otherwise exploit any part of the Services without our prior written consent, except where such restrictions are prohibited by applicable law.
9. Suspension, Closure and Termination
We may, at our sole discretion and without prior notice, suspend or close your account and restrict your access to the Services if we reasonably believe that you have breached these Terms and Conditions, engaged in fraud or illegal conduct, failed verification checks, or posed a regulatory, legal or security risk.
You may request closure of your account at any time by contacting customer support, subject to settlement of any outstanding bets, fees or obligations. Upon closure, any remaining real-money balance, excluding bonus funds and subject to verification, will be paid out in accordance with our withdrawal procedures and applicable laws.
10. Limitation of Liability
To the maximum extent permitted by Australian law, the Services are provided on an “as is” and “as available” basis and we make no warranties or representations of any kind, whether express or implied, including as to fitness for purpose, uninterrupted access or freedom from errors.
To the extent permitted by law, our total aggregate liability to you for any loss or damage arising out of or in connection with your use of the Services, whether in contract, tort, negligence or otherwise, shall be limited to the lesser of your net deposits made in the three (3) months preceding the event giving rise to the claim and an amount determined in accordance with applicable consumer protection laws.
11. Complaints and Dispute Resolution
If you have a complaint regarding the Services, you should first contact our customer support team with full details of the issue. We will acknowledge and investigate your complaint within a reasonable timeframe and aim to provide a clear response based on our records and these Terms and Conditions.
If you are not satisfied with our final response, you may be entitled to escalate the matter to an independent dispute resolution body or relevant regulatory authority, where available under Australian law. Our decision based on server logs and transaction records shall be considered conclusive unless proven otherwise by competent authority.
12. Changes to Terms and Governing Law
We may amend these Terms and Conditions from time to time to reflect changes in legal, regulatory, technical or business requirements. Updated versions will be published on the website with the effective date. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms and Conditions.
These Terms and Conditions are governed by the laws applicable in Australia, subject to the specific state or territory in which the relevant legal relationship is deemed to arise. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of that state or territory, without prejudice to any mandatory consumer rights you may have under Australian law.